Close up of pipes.

Quality Management System

Focused on Meeting Compliance Requirements & Industry Recognized Best Practices

Drilling rig worker wearing a Doyon Drilling jacket.

Doyon Drilling’s Quality Management System (QMS) is focused on meeting compliance requirements and industry-recognized best practices that meet customer requirements and expectations to improve Drilling and Business Operations across our organization.

Doyon Drilling, Inc. (DDI), is committed to continually improve our delivery of drilling services and implementing products through Continuous Improvement (CI). We work in an industry that places compliance and safety as a top priority, focused on the customer, and dedicated to the continual improvement of processes that reach across a wide geographical landscape, and diverse professional workforce.

Our Quality Management System is based on the 8 principles of Quality Management:

  1. Customer Focus
  2. Leadership
  3. People Involvement
  4. Process Approach
  5. Systems Approach to Management
  6. Continuous Improvement
  7. Factual Decision Making
  8. Beneficial Supplier Relationships

Our Quality Management System is also structured and documented using four key areas:

  1. Our QMS Policy
  2. Our QMS Manual
  3. QMS Processes and Procedures, and
  4. QMS Audits, Reviews, Forms and Records

We shall promote, reinforce and maintain the following Goals and Objectives:

  • Meet or exceed compliance standards outlined by government agencies, our industry, and contractual requirements and agreements
  • Implement a Quality Management System focused on meeting customer expectations and delivery standards
  • Create a culture where commitment to Quality is a fundamental and inherent approach to all we do
  • Educate, involve and empower all members of the DDI Team to improve how we deliver Quality and Value; internally and externally
  • Encourage and foster open communication and collaboration, leading to improvements through ideas from our workforce, our customers and our partners
  • Continuously improve our methods, procedures, and delivery of services through operational evaluation, lessons learned and experience.

Our Quality Management System is intended to use a systematic approach that follows the Four Step Continuous Improvement Model to: Plan, Do, Check, and Act

QMS Framework & Continuous Improvement Cycle

QMS Framework and Continuous Improvement Cycle

Our QMS follows the requirements and structure outlined in the International Standard Organization/ANSI 9001:2008 for Quality, and addresses how we intend to:  

  • Implement common standards, processes, and procedures for like functions across the business
  • Establish a vision; how we will go about our business
  • Set Goals and Objectives
  • Develop an organizational culture for Quality Management
  • Implement Continuous Improvement